United Airlines has released ten new policies to ensure customer satisfaction guaranteed and that a repeat of that infamous incident never happens again. Oscar Munoz, United Airline's CEO, unveiled the policies in their latest "Review and Action Report" which also explains in further detail, what happened on the United Express Flight 3411 on April 9.
Below are United's updated policies:
1. United will limit use of law enforcement to safety and security issues only.
2. United will not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.
3. United will increase customer compensation incentives for voluntary denied boarding up to $10,000.
4. United will establish a customer solutions team to provide agents with creative solutions
5. United will ensure crews are booked onto a flight at least 60 minutes prior to departure
6. United will provide employees with additional annual training.
7. United will create an automated system for soliciting volunteers to change travel plans.
8. United will reduce the amount of overbooking.
9. United will empower employees to resolve customer service issues in the moment.
10. United will eliminate the red tape on permanently lost bags.
To review the full report, click HERE.
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